IT and Digital Learning Support
At Bath Spa University Academic Centre RAK, we provide comprehensive IT and digital learning support to ensure that students have seamless access to technology, digital resources, and online learning platforms. Our IT Helpdesk and Digital Learning Services support students with technical troubleshooting, access to computer labs, and learning management system assistance.
Our IT Helpdesk is available to assist students with technical issues, digital learning support, and troubleshooting of university platforms. Whether you need help accessing Blackboard Ultra, setting up university email, or resolving IT-related problems, our dedicated IT team is here to support you.
- Blackboard Ultra LMS Support – Assistance with login issues, course access, and online submission troubleshooting.
- University Email & Portal Support – Help with setting up and managing university email accounts.
- Wi-Fi & Network Assistance – Ensuring students have access to campus-wide Wi-Fi and network services.
- Troubleshooting & IT Support – Resolving software, hardware, and general IT-related concerns.
How to Access This Service:
- Visit the IT Helpdesk during working hours.
- Submit an IT support request via email.
- Contact Person: Mr Abdul Basit – Head of IT
- Email: basit@bathspa.ae
- Contact Person: Mr. Usman Saleem – IT Support Officer
- Email: usmansaleem@bathspa.ae
Bath Spa University Academic Centre RAK provides state-of-the-art computer labs equipped with high-performance workstations for students to use for academic and research purposes. These facilities support students in computing, design, research, and digital learning.
- High-End Workstations – Access to industry-standard software and hardware for coursework and research.
- Printing & Scanning Facilities – On-campus access to printing, scanning, and copying services.
- Extended Lab Hours – Computer labs are open for students to work on projects, assignments, and online research.
- Contact Person: Mr Abdul Basit – Head of IT
- Email: basit@bathspa.ae
- Contact Person: Mr. Usman Saleem – IT Support Officer
- Email: usmansaleem@bathspa.ae
We have a dedicated IT support service desk that provides technical troubleshooting and assistance for students experiencing hardware, software, or digital platform issues.
- Technical Troubleshooting – On-campus IT support for resolving student device and software issues.
- Guidance on Digital Learning Tools – Assistance with university e-learning platforms, portals, and online tools.
- Quick Response Time – The IT Helpdesk ensures fast resolution of IT-related queries.
- Contact Person: Mr Abdul Basit – Head of IT
- Email: basit@bathspa.ae
- Contact Person: Mr. Usman Saleem – IT Support Officer
- Email: usmansaleem@bathspa.ae
At Bath Spa University Academic Centre RAK, we follow a Bring Your Own Laptop (BYOL) policy. Students are required to bring their own laptops, tablets, or devices for academic work.
- No Loanable Devices Available – The university does not provide laptops, tablets, or other personal devices for students.
- BYOL Policy – Students must bring their own devices to access university platforms and learning materials.
- Support for Student Devices – The IT Helpdesk provides troubleshooting assistance for students experiencing technical issues with their personal devices.
- Contact Person: Mr Abdul Basit – Head of IT
- Email: basit@bathspa.ae
- Contact Person: Mr. Usman Saleem – IT Support Officer
- Email: usmansaleem@bathspa.ae