Student Complaint
Bath Spa University RAK welcomes all feedback, whether positive or negative, and considers this to be a valuable source of information that will contribute to the University’s continuous improvement of its services and the student experience.
Please note that once a complaint has been filed, the complaint officer will take 10 working days to review, verify, and resolve the issue with the relevant department in order to formally address the complainant’s concern.
For further clarification regarding the University’s Student Complaints Procedure, please email helpdesk@bathspa.ae
Student Escalated Complaints
If you have a serious concern that requires further review, you may escalate your complaint directly to the Ras Al Khaimah Department of Knowledge (RAKDOK).
This dedicated channel is for escalated student complaints that need direct attention from RAKDOK. The email address is monitored by RAKDOK, and all submissions will be treated with the highest level of confidentiality and formal consideration as part of the official grievance procedure.
*For a smooth resolution process, please ensure that you have first followed the university’s standard complaint procedure before escalating your concern.*
